How can we help?
Search the answers below, or message us at the bottom of the page.
How does The Pot work?
Every ticket costs $2 and 80% of it goes into the pot. When the round's countdown ends, one ticket is drawn at random and its owner gets the whole pot, sent straight to their wallet. Then a new round starts.
What are my odds?
Your tickets divided by all tickets in the round. With 10 tickets out of 1,000, that's a 1% chance. The buy box shows your live odds before you pay.
How long is a round?
Usually 7 days. The countdown on the home page shows exactly when the draw happens. If nobody buys a ticket, the round extends.
Who can play?
Adults (18+) in places where paid raffles and crypto games of chance are legal. It's up to you to check your local rules. See the terms.
How do I know the draw isn't rigged?
Before the first ticket of a round is sold, we lock in a secret number and publish its fingerprint (the "Draw locked" code on the home page). When sales close we also name a Solana block that doesn't exist yet, about a minute in the future. The winner comes from the secret number mixed with that block's hash, so nobody, not even us, can know the result before the block is made. After the draw we reveal the number. Anyone can check it matches the fingerprint, see the block on Solana, and recompute the winning ticket on the verify page, right in their browser.
Where does the money sit?
Pot money goes into a Solana multi-signature vault that needs two signatures to move. Payouts are public on the blockchain, and the Winners tab links to each one.
Which coins can I pay with?
USDT (TRC-20), SOL, LTC, BTC and ETH. Because of their network fees, BTC and ETH need at least 10 tickets.
How long until my tickets show up?
As soon as the payment confirms on-chain, usually a few minutes. You'll get a receipt email with your ticket numbers.
What if I send the wrong amount?
Send more and you get the extra tickets automatically. Send less and the payment is flagged. Email support and we'll sort it out.
I have a balance on my account. What is it?
Credit we've added to your account, for example for a sponsored stream or to fix a payment problem. It shows under Account, and you can spend it on tickets with Pay from balance in the buy box. Sponsored credit can only be used for tickets. Any other credit can be withdrawn (minimum $10): withdrawals are checked and sent by hand in SOL to your payout wallet, usually within 24 hours, and open 24 hours after a payout wallet change.
Can I get a refund?
No. Tickets are final once credited, so only buy what you're happy to spend.
Is the pot in dollars or SOL?
The pot is held and paid in SOL. The ticket on the home page shows both: the SOL amount next to the round number, and the dollar value. The dollar value is what went in when tickets were bought; what the winner receives is the SOL, so its dollar value moves with the SOL price, up or down.
How do I get paid if I win?
Automatically, in SOL, to the payout wallet on your account, usually within minutes of the draw. You'll get an email with the transaction link. Make sure your payout wallet is a Solana address you control.
Why is my payout wallet locked?
While a round you're in is being drawn and paid, your payout wallet can't be changed. That stops anyone who gets into your account from redirecting a win at the last moment.
What are bonus tickets?
Free extra entries. You can get them from:
VIP level: Bronze and up get extra tickets on every purchase (see below).
Top players: after each draw, that round's biggest buyers get extra tickets on their next purchase.
Streaks: play several rounds in a row and your first purchase of the next round gets extra tickets.
First ticket: the first purchase of every round gets extra tickets (up to 25).
Daily check-in: visit on 5 different days in a round (with 10+ tickets in it) for a free ticket.
Partner codes: your first ever purchase with a ThePot partner's code gets extra tickets (up to 50).
Bonus tickets count in the draw but add nothing to the pot. Bonuses are whole tickets, rounded down, so small buys may not earn one. They don't stack: if more than one applies to a purchase, you get the biggest.
What do VIP levels give me?
Your level goes by the paid tickets you've bought, ever. Each level adds free bonus tickets to every purchase, rounded down:
Bronze (10+ tickets): +5%
Silver (50+): +7%
Gold (250+): +10%
Platinum (1,000+): +12%
Diamond (5,000+): +15%
Obsidian (25,000+): +20%
Tap your name at the top of the site and choose VIP club to see your level and how close you are to the next one.
How do affiliates work?
Buy one ticket to unlock Affiliates (in the menu under your name, or the Affiliates tab). Creators we've invited can start straight away. Pick a code, share your link, and earn 5% of every purchase made through it (more for approved creators). Once someone uses your code, it sticks to their account: you earn on every purchase they make after that, even if they don't enter the code again, and it can't be swapped for someone else's. It's paid instantly in SOL to your wallet the moment their payment clears. Your dashboard has a ready-made promo kit, and a leaderboard shows how you rank.
I'm a creator. Can I get a better rate?
Yes. Email [email protected] with your channel or page.
How do I reach support?
Use the contact form at the bottom of this page. We reply by email, usually within a day.
How do I log in?
With your email. We send a 6-digit code, and there's no password to leak.
Someone in the chat asked for my seed phrase. What do I do?
Never share it. We will never ask for your private key, seed phrase or login code. Report it to [email protected] and we'll remove them.
I want to take a break.
Open your account (tap your name, then Account) and choose Take a break: 24 hours, 7 days, 30 days or 6 months. Your account can't buy tickets until it ends, and it can't be switched off early. You can also unsubscribe from reminder emails using the link in any of them. More on the responsible play page.
Nothing matches that. Send us a message and we'll help.
Still stuck? Message us
We reply by email, usually within a day. We'll never ask for your seed phrase, private key or login code.